In general, you are asked by us to enable around couple of hours, however in many cases we take action much sooner.

Home / tagged reviews / In general, you are asked by us to enable around couple of hours, however in many cases we take action much sooner.

In general, you are asked by us to enable around couple of hours, however in many cases we take action much sooner.

I’ve chosen house distribution, do i have to signal for my package?

You shall should be in in your selected distribution date to signal for your Yodel parcel. If no one’s in, we’ll make an effort to deliver it up to a neighbour. Or if it does not work, we’ll keep a card to get in contact and organize a more time that is convenient.

Exactly just How can I understand whenever my package will be delivered?

From the early early morning your QuickStart pack is born to be delivered, your Yodel courier provides you with a believed 2-hour delivery slot via e-mail and/or SMS message. Please keep in mind the distribution screen is definitely a can’t and estimate be guaranteed in full.

Just how long does the installation simply simply just take?

Most of the time, you are asked by us to enable around a couple of hours, however in many situations we accomplish it much sooner.

Do i must signal for the equipment?

Yes, however, if you’re perhaps maybe not available, somebody aged 18 or higher can alternatively.

Let’s say We have difficulty with QuickStart self-installation?

We now have a passionate group to troubleshoot and make suggestions through each step of the process of this set-up. We will send an engineer out to you as soon as possible, free of charge if it’s not successful.

Will you need to dig my garden up or driveway?

This will depend on your own home. If Virgin Media solutions have already been set up formerly, it’s likely that people won’t need to. Or even, we possibly may have to do an amount that is small of so that you can bring our system for you.

We can arrange a pre-install engineer visit to have a look and discuss the process in advance if you are unsure.

My driveway has provided access, performs this matter?

Yes, we’re going to require you to offer us with a few of the neighbors’ details (name, target, phone number and email) therefore we could possibly get authorization from their website in case we must do a little digging.

Are you going to need certainly to drill through the walls of my home?

If Virgin Media solutions have actuallyn’t been installed within the property before, we may want to do lower amounts of drilling so that you can feed our cable to the building. In advance if you are unsure, we can arrange a pre-install engineer visit to take a look and discuss this with you.

Do a satellite is needed by me dish regarding the home?

No, all our services fall our special cable, which means your television does not get disrupted by inclement weather.

I’ve had Virgin before however the cable happens to be cut, is the fact that a issue?

Maybe Not at all you won’t be able to use our QuickStart self-install service– it just means. We’ll arrange for example of our designers to come and set every thing up for you personally rather.

Our service promise Our service vow

Our service promise Our service vow

Unlimited Data Boost

That is entitled to a data boost that is unlimited?

All Oomph bundle clients whom encounter a broadband fault leading to a total lack of connectivity.

Exactly exactly How numerous SIMs are eligible to the information boost?

All SIMs which you have actually in your Oomph account qualify for a data boost that is unlimited.

The length of time does my information boost last?

An limitless information boost persists for 7 days.

In case a fault just isn’t fixed in a week, can I meet the requirements to get another data that are unlimited?

Yes. Around 96% of broadband faults are fixed within a week. However if for almost any reason a specialist hasn’t had the opportunity to solve the problem, a extra boost will be included with the account upon demand.

Next Day Engineer

That is entitled to a following day engineer?

A person with the Ultimate Oomph bundle is entitled to the solution.

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Whenever do i have to contact Virgin Media to make certain a overnight visit is available?

Call before 7pm Monday to Friday for the following day visit. The engineer will be booked for the following Monday if you call on Saturday.

Which time slots can be obtained?

There are 2, 12pm-4pm or 8am-12pm.

Have always been we eligible for payment if we cannot book a day engineer that is next?

Periodically, inclement weather or disease may produce unavoidable circumstances, therefore our following day engineer just isn’t section of our automated payment scheme. But 99% of times, an engineer could be with you the day that is next.

Can I also have an engineer sent for several faults?

We’ll always you will need to fix any dilemmas straight away, but we can solve remotely, we’ll send an engineer if it’s not something.

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